Privacy Policy

Last Updated: Dec 19, 2025

Innovative TEK LLC (“Innovative TEK,” “we,” “us,” or “our”) is committed to safeguarding your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit innovativetekservices.com or use our Managed IT and technology services and expertise (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website and Services.

Key Points

We collect personal information (such as name, phone number, and email address) when you contact us or schedule a consultation.
We use your information solely to deliver Services, respond to inquiries, and improve our website.
We do not sell, rent, or trade your personal information for marketing purposes.
We share information only with trusted third parties necessary to provide our Services.
We implement reasonable security safeguards to protect your data.
This Privacy Policy is governed by Delaware law and applicable U.S. federal privacy and consumer protection laws, with jurisdiction in New Castle County, Delaware.

1. Information We Collect

A. Personal Information

We may collect the following when you contact us, request support, or schedule Services:

Identity Information: Name, job title
Contact Information: Email address, phone number, business or billing address
Technical Information: IP address and device identifiers for security, fraud prevention, and system administration

B. Non-Personal Information

When you visit our website, we may automatically collect non-identifiable information, including:

Browser type and operating system
Pages visited and time spent on the site
Date and time of access
Website usage and performance metrics

This information is aggregated and does not personally identify you.

2. How We Use Your Information

We use personal and non-personal information to:

Deliver Managed IT Services, technical expertise, cybersecurity assessments, and support
Respond to inquiries and consultation requests
Process billing, payments, and account administration
Improve website functionality, performance, and service offerings
Send important service-related communications

We do not use your information for unsolicited marketing.

3. No-Selling Policy

Innovative TEK LLC does not sell, rent, trade, or lease personal information.
We also do not share your information with third parties for their independent marketing or promotional purposes.

4. Sharing Information With Third Parties

We may share limited information with trusted third-party service providers solely to operate our business and deliver Services. These include:

Payment and Billing Platforms: For secure transaction processing
Scheduling, CRM, and Support Tools: To manage appointments and service communications
Cloud-Based Services: For hosting, provisioning, or managing services, storage, and collaboration tools at your request

All third parties are contractually required to maintain confidentiality and use information only for authorized purposes.

We may also disclose information when required by law or court order or to protect the rights, property, or safety of Innovative TEK LLC, our clients, or others.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage.

Types of Cookies Used

Functional Cookies: Remember preferences and improve usability
Analytics Cookies: Collect aggregated, non-identifiable usage data

You may disable cookies through your browser settings; however, some features may not function as intended.

6. Security

We employ reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect personal data, no internet transmission or storage system is completely secure. Use of our Services is at your own risk.

7. SMS Privacy & Messaging Communications

Innovative TEK LLC may use SMS (text messaging) to communicate with clients for service-related, non-promotional purposes only, including technical support updates, appointment coordination, and account or service inquiries.

SMS Data Collection & Use

We collect mobile phone numbers only when voluntarily provided by clients through our website, scheduling tools, or direct communication.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile numbers are used solely for one-to-one service communications and are not sold or shared for third-party marketing.

Consent & Opt-In

Clients receive SMS messages only after providing consent. Message frequency varies based on service needs.

Opt-Out & Help

Reply STOP at any time to opt out of SMS communications
Reply HELP for assistance

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Regulatory Compliance

Our SMS practices are designed to comply with:

U.S. TCPA and A2P 10DLC messaging requirements
Applicable data protection laws, including GDPR and CCPA principles, where applicable

Clients may request access to, correction of, or deletion of their personal information as permitted by law.

8. Compliance With U.S. Privacy Standards

Children’s Privacy (COPPA)

Our Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If such data is identified, it will be deleted promptly.

Data Breach Notification

If a data breach compromises personal information, we will notify affected individuals within a reasonable timeframe as required by applicable law.

9. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the State of Delaware and applicable U.S. federal privacy and consumer protection laws. All disputes shall be resolved exclusively in the Delaware Court of Chancery, New Castle County, Delaware.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services constitutes acceptance of the revised policy.